Shipping Policy
At Hearth Paws, we are committed to delivering your order as efficiently as possible.
Worldwide Shipping
We proudly ship to customers worldwide.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Please note that orders are not processed on weekends or public holidays.
Estimated Delivery Times
Most orders arrive within 5–25 business days.
Delivery times are estimates only and may vary depending on your location, customs clearance procedures, local postal services, weather conditions, and other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow a few days for tracking updates to appear.
Customs Duties and Taxes
Any customs duties, import taxes, or related fees are determined by local authorities and are the responsibility of the customer.
Incorrect Shipping Information
Please review your shipping address carefully before placing your order.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
Delays
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to customs inspections, carrier issues, weather conditions, or other unforeseen circumstances.
Lost Packages
If you believe your package has been lost in transit, please contact us and we will work with the shipping carrier to investigate the matter.
Contact Us
If you have any questions regarding your order, our team is here to help.
Returns & Exchanges Policy
We want you and your pet to love every purchase from Hearth Paws.
Return Window
Returns may be requested within 30 days of receiving your order.
Return Conditions
To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
Refunds
Once your return has been received and inspected, we may issue either:
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Store credit (digital gift card), or
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A refund to the original payment method,
depending on the circumstances of the return.
Non-Returnable Items
The following are not eligible for return:
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Used items
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Items damaged through normal wear and tear
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Shipping fees and applicable taxes
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will work with you to provide a replacement, store credit, or refund where appropriate.
Contact Us
Questions about a return?